Welcome! We are the Authorised Distributor & Reseller for WALK ABOUT® Safety Footwear (DOSH & SIRIM APPROVED) | WALK ABOUT® Uniform Footwear | WALK ABOUT® Men Boots | WALK ABOUT® Men Dress Shoes | WALK ABOUT® Men Casual Shoes | WALK ABOUT® Ladies Shoes
FAQ

Question: How do I make purchase on the website?

Answer: To purchase on the website:-

  1. Click “Add to cart” button on the products you wish to purchase.

  2. Click “Continue Shopping” to continue adding other products into the cart or click “Checkout” to proceed to make payment for the products you added to cart.

  3. You will arrive at a log in page where you need to log into your account using your Username and Password. If you don't have an account created yet, you will need to register an account before you can proceed with making your payment.

  4. You will need to confirm your shipping address on the “Shipping Address” page, and click “next” button.

  5. From here, you will need to select your shipping method, and click “next” button.

  6. Next you will need to choose your payment method, then click “next” button.

  7. After completing the above steps, you will need to reconfirm your billing details and agree on the terms and conditions to proceed.

  8. Click “Confirm Order” to complete the order.


 


Question: What are the payment methods available?

Answer: tctrade.asia offers various Payment Methods as shown below :-

  1. via Invoice or ATM cash or cheque bank-in or Offline Bank Transfer

           Bank Name: CIMB BANK BERHAD

           Account Name : TC TRADE VENTURE

           Bank Account No. : 8009928907
           

           After you made the payment, please send us the payment details of :
           Bank Name :
           Banking Date :
           Banking Time :
           Banking Reference No :
           Total amount you have paid :
           Your Order No :

       You may scan and email us the above info to Email Address : billing@tctrade.asia or WhatsApp to us at +6012 660 3818.

       (Note: Your purchased products will not be delivered until we have this confirmation.)

  1. via Paypal (Visa or Mastercard / American Express / Paypal Funds)

  2. via Internet Banking

  3. eWallet

 


Question: How to change my account personal information and shipping address?

Answer: Log into your account → Click on “Account Maintenance” → Edit your account information and Shipping Address here.

 


Question: I forgot the Password for my account. What should I do to retrieve it?

Answer:

  1. Click on “Lost Password?” and fill in your email that were used to register for your account in the box.

  2. Click "Submit".

  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

 


Question: Can I cancel an existing order that was made?

Answer: Yes, only if the order is still on pending status.

Please send an email to our customer service email at shop@tctrade.asia with the message title “Request to cancel order” in order to inform us about the cancellation order.

Orders that are in shipping or shipped cannot be canceled.

 


Question: What is the product's transaction currency?

Answer: All products transaction currency will be done in Malaysian Ringgit.

 


Question: How long does the delivery usually takes?

Answer: Delivery usually takes about 5 to 7 working days depending on the forwarding company. Bulk order or Made to Order products will be longer. Please refer to the checkout page for details.

 


Question: I still have doubts!

Answer: Sorry that we are unable to clear your doubts in the F.A.Q. page. Kindly contact us below to assist you further.

 

CUSTOMER SERVICE
Email: hello@tctrade.asia | WhatApp: +6012 660 3818 (click below)